Payset’s Superior Client Support
At Payset, we have always prioritized personal service and strove to provide superior client support to our competitors.
Our recent updates, including new live support options and a dramatically improved help center build on that promise. Thanks to a wider selection of support features, you’ll always get the assistance you need — either from a support agent or our comprehensive Q+A database.
Here’s what you should know.
Using the New Help Center
In our Hjælpecenter, you’ll find detailed answers to commonly asked questions as well as screenshots and images to walk you through your account dashboard.
Here is an overview of what you’ll find on the database:
- Setting up an account – Find out everything you need to know about the onboarding and account set-up process, including our eligibility requirements, what documentation you’ll need to provide, whether you might need to pay set-up fees, and more.
- Managing your account – Learn how to set up password recovery, enable two-factor authentication (2FA), change your personal details, manage multiple payment accounts, troubleshoot common issues, and add new currencies.
- Sending og receiving money – Find out about transfer times and fees, transfer limits, and sending bulk and repeat payments. Plus, learn about options and restrictions concerning local and international transfers.
- Holding money – Discover our available currencies and holding limits, and how Payset securely stores your money in authorised bank accounts through a practice called safeguarding.
- Valutaveksling – Find out how to quickly and easily exchange foreign currencies in your online Payset account, as well as everything you need to know about FX fees, available currencies, and how we set exchange rates.
- Cryptocurrency – Learn how you can add funds to your Payset account from supported cryptocurrency exchanges.
- Plus, our general questions section answers a variety of our most commonly asked big-picture questions about Payset.
Contact Payset With Ease
If you can’t find an answer on our help database, contact us directly.
We’ve always offered personal service and direct customer support, but reaching out to us is now easier than ever.
Choose from these options:
Option 1: Submit a request from the help center.
Du kan submit a support request whether you have a Payset account or are in the process of signing up for one. Our support agents will respond to your question as soon as possible.
Option 2: Schedule a call with us.
If you’re a registered user, you can now schedule a call from your account dashboard. Just log in, then click “Help” in the left-side menu and “schedule a call.” Simply choose your preferred date and time for an appointment, and a support agent will call you at the scheduled time.
Option 3: Chat on WhatsApp.
Finally, you can get instant support during working hours by chatting with us on WhatsApp.
Ready to Open an Account?
Payset clients benefit from the best service standards in the industry. We are constantly striving to provide not only premium payment services–including multi-currency accounts, local IBANs, instant FX, and support for payments worldwide–but also the best personal support to each and every valued client.
Sound like something you could use?
Get in touch now or sign up to see just how easy it is to use Payset. The application only takes a few minutes to complete.
