The Financial Conduct Authority (FCA) launched its new Consumer Duty Implementation Plan this past month, which puts new obligations on authorised UK financial services firms like Payset in regard to how we interact with our customers.
After conducting a comprehensive review of our operations, we are pleased to share that we believe we are in full compliance with these obligations.
What is the Consumer Duty Implementation Plan?
The FCA plan is intended to “set higher and clearer standards of consumer protection across financial services and require firms to act to deliver good outcomes for customers.” For Payset this means bolstering the transparency, value, and quality of the services, support, and communications we provide our clients.