Callisto Group is an immigration consultancy agency based in Vancouver, Canada, and operating worldwide. Their mission is to help clients navigate Canada’s complex immigration system and find the best approach to bringing them to Canada.
They have been a Payset client since 2022.
1. Could you provide a brief profile of your business (your industry and focus, how long you’ve been in business, how many employees there are, and anything about your story that you’d like to share)?
Our company has been at the forefront of the immigration services industry for over eight years, specializing in providing comprehensive assistance to individuals worldwide seeking to immigrate to Canada. As a robust small-to-medium enterprise, we have made a global footprint with our subsidiaries in numerous countries. Our story is a testament to our commitment to easing the process of immigration, offering an understanding hand during what can often be a complex journey.
2. How did you find out about Payset? Did you compare us to other platforms? Why did you end up selecting us?
Our discovery of Payset was a product of diligent research, which involved leveraging our professional networks and other resources to identify the most suitable wire transfer solution provider. The decision to choose Payset was predicated upon various criteria, including operational efficiency, interface usability, service quality-cost analysis, and most importantly, dependability.
3. What was opening the account like? How long did it take? Did you get the necessary support?
Our experience of setting up an account with Payset was seamless. The responsiveness and expedience of the Payset team were commendable, ensuring our queries and requests for assistance were promptly addressed.
4. How are you currently using Payset’s services? In other words, which of our products do you use, and how do you use them?
Payset serves as one of our primary avenues for conducting wire transactions. This service is deployed across all our global desks, enabling us to efficiently manage payments from our diverse clientele.
5. Do you have any feedback or suggestions about your experience with our customer support team?
Our interaction with Payset’s customer support has been predominantly positive. Fortunately, we have not encountered any significant issues that necessitated significant intervention. Their diligence is worthy of commendation.
6. What would you say are the problems you’re solving with Payset? How do our solutions help your business? (Does it save you money? Does it help you increase productivity?)
Payset addresses a critical need in our operations, particularly for clients without access to credit cards or those who prefer wire transfers over card payments. By facilitating these transactions, Payset aids in streamlining our processes, ultimately contributing to enhanced productivity.
7. Payset is on the cusp of releasing many new products and improvements (a new user platform, new banking partners, new services like debit cards, and more). Is there anything that you foresee being particularly relevant for your company or any products or services you’d like to see Payset add or adapt?
We anticipate that the proposed enhancements, such as the user platform overhaul, could significantly augment our user experience, which is already commendable. The introduction of additional banking partners, especially in countries not currently within your service area, would broaden our operational reach, opening up more opportunities for our clients to benefit from Payset’s services.
8. Would you recommend Payset to other people?
Without hesitation, we would recommend Payset. Our experience has been extremely satisfactory, and we have consistently spoken highly of your services within our professional circles.
