Customer Experience Representative

About PaySet:

PaySet Limited is an authorized EMI (Electronic Money Institution), licensed and regulated in the UK. We specialize in cross-border and local payments, serving a diverse international client base. Our mission is to connect and power an inclusive digital economy by making financial transactions secure, simple, and accessible to everyone.

We are committed to cultivating a culture of inclusion that respects individual strengths, perspectives, and experiences. Diversity drives innovation—and we’re proud of the team that helps us achieve that.

Key Responsibilities:

• Maintain high levels of customer satisfaction by processing transactions accurately and efficiently
• Respond to client inquiries via email and chat, providing timely and professional support
• Verify and validate client data as part of our compliance processes
• Audit your own work for accuracy and make necessary corrections
• Summarize research results and compile them in the required format
• Follow all internal procedures and compliance policies
• Escalate complex issues appropriately and participate in continuous improvement initiatives
• Assist in translating customer feedback into actionable insights
• Work collaboratively with internal departments to ensure client needs are met

Requirements:

• Proficiency in English (spoken and written)
• Basic technical aptitude and eagerness to learn new tools
• Ability to multitask in a dynamic, fast-paced environment
• Basic knowledge of Microsoft Office (Excel, Word)
• Previous experience in a customer support environment is a plus
• Familiarity with payment systems like SWIFT, SEPA, ACH, Faster Payments, and Fedwire is a strong advantage
• Customer-oriented mindset with strong problem-solving skills
• Ability to adapt and communicate with a variety of personalities
• Go-getter attitude with a proactive and collaborative work ethic

What We Offer:

• Competitive salary package
• Private medical insurance
• Meal tickets (Pluxee)
• Great working environment with supportive colleagues
• Office-based role with ergonomic benefits – including lumbar massage chair
• Stable, long-term employment with an indefinite contract

Please Note:

• This is an on-site role. Remote work is permitted only under exceptional circumstances.
• Shifts are fixed: Monday–Friday, 10:00 to 18:00