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Hi <UserFirst Name >, your support request (Ticket #300085) has been received, and is being reviewed by the Payset Support Team. Please note that it may take 2 business days for a first response.GOT IT
1.3 Without information about you, we may not be able to provide you with the services or the support you request or require. Some of the information we obtain is collected to comply with applicable laws and regulations, including anti-money laundering laws.
1.3.2 Types of information we collect about you;
1.3.3 How we use information about you;
1.3.4 Types of information we disclose to third parties and the types of such third parties;
1.3.5 How we protect your personally identifiable information; and
1.3.6 How you may instruct us not to disclose certain information about you which we are otherwise permitted to disclose by law.
1.4 By applying or signing up for an account with Payset, you authorize and consent to our obtaining from, and disclosing to, third parties any information about you in connection with identity or account verification, fraud detection, or collection procedure, or as may otherwise be required by applicable law.
2.1 We collect the following information about you:
2.1.1 Identification information, such as your name, email address, home address, phone number and date of birth, along with identification details of documents confirming your identification and address;
2.1.2 Financial information, including without limitation bank account and payment card numbers, bank statements, etc.;
2.1.3 Other information you provide when you participate in contests or promotions offered by us or our partners, respond to our surveys or otherwise communicate with us;
2.1.4 Information about when and where the transactions occur, the names of the transacting parties, a description of the transactions, the payment or transfer amounts, billing and shipping information, and the devices and payment methods used to complete the transactions;
2.1.5 Information about the location of your device and some other device specifics, including your hardware model, operating system and version, unique device identifier, mobile network information, and information about the device's interaction with our services. We may also identify other software running on the device for anti-fraud and malware-prevention purposes (but will not collect any content from such software);
2.1.6 Information about how you use our services, including your access time, browser type and language, and IP address;
2.1.7 Information about you from third parties, including third-party verification services, credit bureaus, mailing list providers and publicly available sources (where lawful, this information may include your government-issued identification number);
2.1.8 Information collected by cookies and web beacons, including using web beacons and sending cookies to your device (for more information, please refer to our Cookies Policy at https://payset.io/cookies-policy);
2.1.9 Pictures of your identification card, utility bills and other documents as may be requested by us and provided by you;
2.1.10 Employment information; and
2.1.11 Information contained in or relating to any communication that you send to us with or without our request, including without limitation the communication content and metadata associated with the communication.
2.2 We may collect the Information in the course of your signing up for an account with Payset, or in the course of our identity or account verification process, or in the course of your use of your account with us or our services.
3.1 We do not sell, exchange or give to any other person your information, whether public or private, for any reason whatsoever, without your consent, other than for the express purpose of providing our services to you.
3.2 We collect, process and use information about you for the following purposes:
3.2.1 To provide the services to you, including without limitation to process your transactions;
3.2.2 to improve, personalize and facilitate your use of our services, e.g. when you sign up for an account with Payset, we may associate certain information with your new account, such as information about prior transactions you made using our services;
3.2.3 to measure, customize, and enhance our services, including the design, content, and functionality of our mobile application and website, or to track and analyze trends and usage in connection with our services;
3.2.4 To analyze the use of our services;
3.2.5 To improve our customer service;
3.2.6 To send periodic emails, news and information, or to conduct surveys and collect feedback, about our services and to communicate with you about products, services, contests, promotions, discounts, incentives and rewards offered by us and our partners, based on your communication preferences and applicable law, and the email address you provided for such communications;
3.2.7 To administer our internal information processing and other IT systems;
3.2.8 To operate our website and services, including to ensure their security;
3.2.9 To maintain back-ups of our databases and to keep the records in accordance with our internal policies and procedures and the applicable law;
3.2.10 To communicate with you, including without limitation to deliver the information and support you request, including technical notices, security alerts, and support and administrative messages, to resolve disputes, collect fees, and provide assistance for problems with our services or your account with us.
3.2.11 To establish, exercise or defend legal claims, whether in court proceedings or in an administrative or out-of-court procedure for the protection and assertion of our legal rights, your legal rights and the legal rights of others;
3.2.12 To obtain or maintain insurance coverage, to manage risks, or obtain professional advice;
3.2.13 To comply with our obligations either required by law or by written agreements with third parties;
3.2.14 To display transactions history;
3.2.15 To develop new products and services;
3.2.16 To protect our rights or property, or the security or integrity of our services;
3.2.17 To enforce the terms of our Terms and Conditions or other applicable agreements or policies;
3.2.18 To verify your identity (e.g. some of the government-issued identification numbers we collect are used for this purpose);
3.2.19 To investigate, detect, and prevent fraud, security breaches and other potentially prohibited or illegal activities; and
3.2.20 To comply with any applicable law, regulation or legal process.
3.3 We may use third-party service providers to, process and store your information in the United Kingdom and other countries in our sole discretion.
4.2.1 our suppliers or subcontractors as reasonably necessary for providing our services to you;
4.2.2 our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds;
4.2.3 our partners, governmental bodies and regulatory authorities, judicial bodies, our associates, agents, attorneys or other representatives for compliance with legal obligations to which we are subject or for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure;
4.2.4 our group companies, including our affiliates, for rendering our services, compliance with applicable laws and improving the quality of our services;
4.2.5 our business partners that run advertising campaigns, contests, special offers, or other events or activities in connection with our services;
4.2.6 other users of our services with whom you interact through your own use of our services, e.g. we may share information when you make a transaction.
5.2 As an international company with various global partnerships, Payset interacts with certain third-party service providers, such as payment gateways and other payment transaction processors, which you should be aware that they may be located, or have facilities that are located, outside EEA in a different jurisdiction than either you or us. Therefore, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your personal information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located, e.g. if you are located in the United Kingdom and your transaction is processed by a payment gateway located in Australia, then your personal information used in completing that transaction may be subject to disclosure under Australian legislation. For these providers, we recommend that you read their privacy policies, so you can understand the manner in which your personal information will be handled by these providers.
6.2 The third-party service providers that we engage are bound by confidentiality obligations and applicable laws with respect to their use and collection of your information.
7.1 You have the following rights with respect to your information:
7.1.1 Right to Confirmation - you have the right to confirm that we process your information and to access such information together with the details of the purposes of the processing, the categories of information concerned and the recipients of your information. You have a right to request and receive a copy of your information that we have subject to compliance with the applicable laws. You can access your information by logging into your account with Pay Set and checking the relevant section in the account interface.
7.1.2 Right to Rectification - you have the right to rectify any inaccurate information about you and to complete any incomplete information about you.
7.1.3 Right to Erasure - you have the right to demand erasure of your information with us if:
22.214.171.124 the information is no longer necessary in relation to the purposes for which it was collected or otherwise processed;
126.96.36.199 you withdraw consent to consent-based processing;
188.8.131.52 you object to the processing of your information under the applicable law;
184.108.40.206 the processing of your information is done for direct marketing purposes only; and
220.127.116.11 your information has been unlawfully processed. We may refuse your demand if your Information is processed for exercising the right of freedom of expression and information, compliance with a legal obligation or establishment, exercise or defence of legal claims.
7.1.4 Right to Restrict Processing - you have the right to restrict processing of your information if:
18.104.22.168 you contest the accuracy of the information;
22.214.171.124 processing is unlawful, but you oppose erasure;
126.96.36.199 we no longer need the information for the purposes of our processing, but you require information for the establishment, exercise or defense of legal claims; and
188.8.131.52 you have objected to processing, pending the verification of that objection, in which case we may continue to store your information, but we will only otherwise process it: (i) with your consent; (ii) for the establishment, exercise or defense of legal claims; (iii) for the protection of the rights of another natural or legal person; or (iv) for reasons of important public interest.
7.1.5 Right to Object to Processing - you have the right to object to our processing of your information by any reason to the extent that the legal basis for the processing is the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. Please note, that we will cease processing your information if such processing was done for direct marketing purposes. Otherwise, we may disregard your objection if we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defense of legal claims.
7.1.6 Data Portability - to the extent that:
184.108.40.206 the legal basis for our processing of your information is your consent, a necessity to perform a contract to which you are a party, or to satisfy your request prior to entering into a contract,
220.127.116.11 such processing is carried out by automated means, you have the right to receive your information from us in a structured, commonly used and machine-readable format. However, we may refuse to provide you with your information if it would adversely affect the rights and freedoms of third parties.
7.1.7 Right to Complain - if you consider that our processing of your information violates applicable laws and regulations, you have a legal right to file a complaint with the U.K. Information Commissioner by following the instructions provided at https://ico.org.uk/concerns/ or otherwise as may be convenient for you.
7.1.8 Right to Withdraw Consent - you may withdraw your consent to us processing your information at any time, however such withdrawal will not affect the lawfulness of processing of your information before it.
7.2 you may exercise any of those rights by sending an email at [email protected] or by using technical tools and features of the interface of your account with Pay Set. Please note that some of your rights related to your information are quite complex, and you are advised to read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
8.3 In the event that any information in our possession or under our control is compromised as a result of a security breach, we will take reasonable steps to investigate the situation and, where appropriate, notify those individuals whose information may have been compromised and take other steps in accordance with applicable laws or regulations.
9.1 If you wish to deactivate your account with Payset, you may do so by contacting our customer service. We may retain archived copies of information about you and any transactions or services in which you may have participated for a period of time that is consistent with applicable law, or as we believe is reasonably necessary to comply with applicable law, regulation, or legal process, to prevent fraud, to collect fees owed, to resolve disputes, to address problems with our services, to assist with investigations, to enforce our Terms and Conditions or other applicable agreements or policies, or to take any other actions consistent with applicable law.
9.2 If you do not consent to collection of the device location information, you may be unable to use our corresponding services. You can stop our collection of location information at any time by changing the preferences on your mobile device. If you do so, some of our mobile applications will no longer function. You also may stop our collection of location information via mobile application by following the standard uninstall process to remove our mobile applications from your device.
9.3 Some of the cookies used are set by us and others are set by third parties who deliver services on our behalf. Most web and mobile device browsers are set to automatically accept cookies by default. However, you can change your browser settings to prevent automatic acceptance of cookies or to notify you each time a cookie is set.
9.4 you may opt out of receiving promotional messages from us by following the instructions in those messages or by changing your notification settings by logging into your account with us. If you decide to opt out, we may still send you non-promotional communications, such as digital receipts and messages about your account activities.
10.1 We will hold your information for 5 (five) years from the date of your last use of our services unless otherwise required by the applicable law. We do not retain or store your bank card or bank account information, unless otherwise required by the applicable law.
10.2 Notwithstanding Section 10.1, we may retain your information where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
11.1 Pay Set Limited is a private limited company, incorporated in England and Wales under company number 11529161 and a licensed Electronic Money Institution (FCA reference number 900920).
11.3 In order to ensure effective and legal handling of our customers' information, we have appointed a Data Protection Officer. You can reach our Data Protection Officer by sending an email at [email protected]
12.2 Should you not wish to accept those changes, you should notify us and we will take that as an instruction to close your account held with us.