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Banks and Their Leaders Are Adopting AI At High Rates, Data Shows

Oct 21, 2024

4 min. read

James Irwin

James Irwin

Author

Banks and financial institutions are eagerly adopting AI, with 72% of finance leaders stating that their department utilizes the technology. Despite certain challenges, other data is similarly positive, pointing to a trend that could reshape the financial industry for customers and service providers alike.

Artificial intelligence (AI) is rapidly gaining popularity across numerous industries. Broadly speaking, AI includes computer applications that have language, learning, and perception abilities and can automatically perform tasks that once required significant human input.

In the context of banking and finance, AI can provide automation and improvements in many areas, including internal business operations, public-facing services, and more.

AI Applications Are on the Rise

A recent report from PYMNTS shows just how far AI has spread in the banking sector. It found that 72% of finance leaders say that their departments are using AI technology.

Finance leaders reported utilizing AI in various departments including fraud detection (64%), risk management (64%), investment management (57%), and automation (52%).

Plus, 42% of chief experience officers believe that artificial intelligence can improve customer onboarding, while 25% chiefly intend to improve customer experiences with AI.

PYMNTS also found that most banks and financial institutions are using AI or plan to do so. Commenting on an Ernst & Young survey, it said that “nearly every bank’s board now stamps ‘yes’ on generative AI.” It said that 91% of bank boards have endorsed generative AI initiatives, 55% of industry leadership is optimistic about AI, and 38% have recognized AI’s benefits in offerings and marketing.

Customer service applications are projected to grow, according to other data from Syntellis. Only 12% of banks provide AI-powered customer service, but half plan to enter this area in several months.

Some Opposition to AI Exists

Though banks are enthusiastic about AI, public reception has been moderate or oppositional. Only 21% of consumers are currently using AI banking tools, according to PYMNTS’ report. 

Meanwhile, up to 26% of customers refuse to use AI for financial purposes and 57% hesitate to use AI-produced financial advice. Furthermore, some customers are worried about safety: 20% of consumers believe AI tools introduce extreme fraud and security risks.

Nevertheless, consumers have expressed broad support in one area: about 72% of retail banking customers prefer AI-powered intelligent virtual assistants to standard chatbots.

Some members of the banking sector also have doubts about artificial intelligence. About 37% of banks and financial institutions are concerned that using AI could increase exposure to cyberattacks. Meanwhile, 12% of finance leaders have expressed a “measure of unease” around the technology.

Banks also face practical challenges. Nvidia findings indicate that 38% of financial institutions see data access, privacy requirements, and differing regulatory regimes as barriers to AI adoption. Plus, 39% are concerned about not investing enough in AI infrastructure, and 32% struggle to find and keep AI talent.

Making the Most of AI

PYMNTS said that banks and financial institutions can best integrate AI by using it in key areas, especially for personalized financial health tools, user authentication, and predictive risk management.

Banks should also form strategic innovation alliances with other banks and companies, it said. Collaborative AI development can satisfy customers, regulators, and industry members while accelerating adoption and avoiding competitive deadlocks.

If banks continue to adopt AI while addressing challenges, users could see a greater number of AI-powered financial services in the future. Meanwhile, financial service providers will be able to expand their business in new ways — providing benefits to parties on both sides of the equation.

A UK multi-currency account can streamline how you manage your finances. Whether for business or personal use, a multi-currency account provides you with added freedom and flexibility and removes barriers to payments and transfer methods.

Here is everything you need to know about UK multi-currency accounts.

A Payset UK multi-currency account is a single account with which you can hold, send, and receive funds in up to 38 currencies. This allows business or personal account holders to save endless time and money on foreign exchange, and money transfers, which from a traditional bank account would be far more expensive and slow.

From your personal UK-based IBAN account, you can transfer money to bank accounts around the world as well as send and receive free and instant transfers to and from other Payset clients. You can send funds using a diverse network of payment networks, including SWIFT, SEPA, Target2, Faster Payments, CHAPS, and more.

When you exchange funds from one currency to another, there are no margins added to our exchange rates and the fees are clearly displayed before you click send. If you, for example, work with multiple currencies, make purchases in other countries, travel frequently, invest in foreign currencies, pay staff in other countries, or receive payments in other currencies, a multi-currency account can save you time, money, and work compared to a traditional bank account.

There are lots of banking institutions and financial services that will aid you in opening a multi-currency account. Often they can allow you to convert and transfer a considerable number of currencies.

Before you open a UK multi-currency account with any platform or service, make sure you have explored all of the different options available to you and have found the best type of account to suit your financial needs.

How Does a UK Multi-Currency Account Work?

A UK multi-currency account works in the same way as a standard bank account or electronic wallet. Although the services provided will change depending on where you choose to open your account and who you choose to open the account with, all multi-currency accounts should allow you to:

In the same way that fees can occur with a standard bank account you may run into additional charges with a UK multi-currency account.

You could be charged for a number of actions including; making withdrawals, account opening and closure fees, transfer fees, and more.

The frequency or amount of these charges will often vary and if you ask your banking agency they will usually be able to tell you exactly how much you will be charged and which services you will be charged for before you open your account.

Alternative Options to Consider Before Opening a UK Multi-Currency Account

There are many alternatives to opening a UK multi-currency account. For example, there are also money transfer services and online electronic wallets such as Payset that allow you to send your money in over 34 currencies without the need for a UK multi-currency account. You can start sending money across the globe or in person today using your existing bank account.

Frequently asked questions

Types of UK Multi-Currency Accounts

  • Multi-currency IBAN accounts
  • Personal multi-currency accounts
  • Multi-currency accounts for business
  • Multi-currency cash passports
  • Multi-currency wallets

Information contained in this publication is provided for general education and information purposes only and should not be construed as legal, tax, investment or other professional advice or recommendation, or an offer of, or solicitation for, any transactions or any other actions (or refraining therefrom); This material has been prepared without taking into account any particular recipient’s financial objectives or situation. We make no warranty, guarantee or representation, whether express or implied, as to the completeness or accuracy of the information contained herein or fitness thereof for a particular purpose; Use of images and symbols is made for illustrative purposes only and does not constitute a recommendation or advice to take or refraining from any action; Use of brand logos does not necessarily imply a contractual relationship between us and the entities owning the logos, nor does it represent an endorsement of any such entity by Pay Set Limited, or vice versa; Market information is made available to you only as a service, and we do not endorse or approve it; Any reference to past performance, predicted returns, or likelihood performance scenarios may not reflect actual future performance and certainly do not guarantee future outcomes.

Payset is your global payments solution

Send and receive funds in 34 currencies via local and international payment networks around the world from one online dashboard.

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