Customer Success

Yokneam, Israel, Full-time

We are:

Payset provides multicurrency IBAN accounts and payment and FX solutions to businesses around the globe. We are focused on developing and cultivating long-term working relationships with business clients around the world and expanding into new markets and industries. Our goal is to prove to prospective clients that we can save them money and time and open up new regions and possibilities to their business.

We are hiring for our Yokneam offices

You are:

  • 2+ years of experience in a client-facing role ideally customer success, managing relationships with large, global, and complex organizations, preferably working with a technical product
  • Fluent in English and Hebrew
  • Sophisticated business sense and understanding of underlying drivers and strategy of our user's businesses
  • Strong analytical skills and operating rigour
  • Strong presentation skills, particularly for in-person meetings with multiple stakeholders
  • History of success as a consultant, pre-sales, account management, or equivalent
  • Proven track record of achieving targets and goals, preferably in a sales setting
  • Has handled difficult customers or situations and can demonstrate resolutions
  • Willingness to tackle things on your own
  • Must work within a team environment with sales and services peers
  • Ability to navigate data and people to find answers
  • A capability to work well with a wide range of people, both internally and externally
  • The motivation and flexibility to work well in a high-growth environment where things change quickly

As the Customer Success, you will:

  • Lead the post-sale the engagement, retention, and growth of your customers partnered closely with the Account Executive
  • Support expansion of your accounts-identify opportunities, drive business outcomes, ensure customers are successful in partnership with the account team
  • Build and foster relationships with senior executives in business, product, finance, and IT in partnership with the Account Executive and team
  • Serve as a trusted payments and commerce advisor to the customer and educate them on the use and benefits of our products and our industry
  • Be aligned with the account team perform quarterly business reviews to align on business priorities, payments performance, optimization opportunities, Payset product roadmap, review services satisfaction, share usage patterns or insights, surface issues, provide guidance on how to optimize the value from Payset, and identify product expansion opportunities
  • Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product - Management, Engineering, Support, Marketing, and Sales on that innovation and improvement needed to optimize the Payset user experience
  • Drive overall account activity including payments performance, cost optimization, product adoption, usage velocity, referrals, and customer satisfaction