Payset prespective
July 13, 2022

How Canada’s Rogers Outage Affected Payments

On 8 July, Rogers experienced a nationwide outage that halted payments in Canada. International payments networks can provide an alternative.

On Friday, 8 July, the Canadian telecommunications provider Rogers experienced a nationwide outage that lasted for more than fifteen hours.

Though Rogers primarily provides phone, internet, and TV services, the issue extended to other areas. Most notably, it had a widespread impact on the payments industry.

Banks and Debit Cards Were Affected By the Outage

Various Canadian banks were affected by the incident including Royal Bank of Canada, CIBC, TD Canada, Bank of Montreal, Vancity, Meridian, and Tangerine. Many ATMs and ABMs (automatic banking machines) went out of service during the incident as well.

Additionally, the Canadian interbank network Interac went offline almost entirely. This outage meant that most retail stores were unable to accept payments via debit card. Interac e-transfers were also interrupted by the outage. Both issues spanned the entire country.

The outage affected one-quarter of Canada’s observable connectivity, according to the U.K.-based cybersecurity research firm NetBlocks.

Interac now says that it is adding a secondary backup provider to ensure that payments are possible if Rogers experiences another outage in the future.

Some companies that were entirely unable to handle electronic payments turned to cash. Michelle Wasylyshen, a national spokesperson for the Retail Council of Canada, said that “cash was most certainly king at most stores” on the day of the outage. 

Alongside cash, pre-paid cards, and credit cards largely remained in service during the outage. Therefore, given that many people were not only unaccustomed to carrying cash but also unable to withdraw cash from bank machines, credit or pre-paid cards became the default payment type.

After the incident concluded, Rogers revealed that the outage was caused by an early-morning maintenance update that caused its routers to malfunction.

A similar incident happened in early 2021 when Rogers carried out an upgrade. That event also affected Interac and other payment systems.

Processing Payments During Future Outages

International payment networks provide an alternative way for customers to perform transactions when domestic networks fail. Though global payments networks including Visa and Mastercard occasionally experience issues, these outages rarely, if ever, last for such prolonged periods of time because they generally rely on more robust infrastructure and maintenance teams than nationwide payments networks. 

Therefore, Payset’s dedicated virtual IBAN accounts and debit cards make a good failsafe against future outages. Contact us to request more information or to open an account.

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Frequently asked questions

What is a multi-currency account/virtual IBAN?

A Payset multi-currency account allows you to receive money in 34 different currencies and send money in up to 38 currencies, all within the same account.

You can deposit and withdraw funds, convert currencies at competitive exchange rates, and hold your chosen currencies to capitalize on market movements.

A Payset multi-currency account allows startups and business owners to receive payments from clients virtually anywhere in the world and pay suppliers, staff, and contractors quickly and affordably in their chosen currency.

  • Funds can be deposited and withdrawn from the account for a small fee.
  • Account holders can send and receive money with other Payset users for free.
  • Depending on your region, you can use various payment networks from your Payset account, including SWIFT, SEPA, ACH, Fedwire, Faster Payments, BACS, and CHAPS. 
  • Once you register an account, you will be provided with a Virtual IBAN (International Bank Account Number), which makes all of these transfers easy.
  • We provide you with local payments and collections. For example, transactions in USD, EUR, CAD, and GBP are processed through the local payment networks, which is far cheaper and takes minutes as opposed to days

Are there limits on the amount of money I can send and receive?

No, there are no transaction limits on Payset multi-currency accounts.

However, higher-volume transactions may require additional anti-fraud verification. If you plan to make a large transaction, contact us in advance to avoid verification delays.

How is Payset regulated?

Payset allows you to receive payments in 34 currencies. You can send payments from your account in 38 currencies. For more details, check our payment guide.

How do I send money from my account?

Once you have opened your verified IBAN account and added money to a balance, transferring funds is simple.

Simply log in into your account and add a beneficiary, then simply “make a transfer” in your preferred currency to that beneficiary.

Information contained in this publication is provided for general education and information purposes only and should not be construed as legal, tax, investment or other professional advice or recommendation, or an offer of, or solicitation for, any transactions or any other actions (or refraining therefrom); This material has been prepared without taking into account any particular recipient’s financial objectives or situation. We make no warranty, guarantee or representation, whether express or implied, as to the completeness or accuracy of the information contained herein or fitness thereof for a particular purpose; Use of images and symbols is made for illustrative purposes only and does not constitute a recommendation or advice to take or refraining from any action; Use of brand logos does not necessarily imply a contractual relationship between us and the entities owning the logos, nor does it represent an endorsement of any such entity by Pay Set Limited, or vice versa; Market information is made available to you only as a service, and we do not endorse or approve it; Any reference to past performance, predicted returns, or likelihood performance scenarios may not reflect actual future performance and certainly do not guarantee future outcomes.

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